Innovative Staining Solutions provides cleaning and staining services as outlined during your consultation or as stated on your invoice. Any additional work requested may incur additional charges.
We collect only the information necessary to schedule services, provide estimates, and communicate with you about your project. Your information is never sold, shared, or disclosed to third parties outside of what is required to complete your service or comply with legal obligations. By using our website or services, you consent to this policy. For questions regarding data handling, please contact us directly.
Customers must ensure clear access to the property, including water and electricity supply. Please secure pets and remove obstacles from the work area before your scheduled appointment.
Appointments are scheduled on a first-come, first-served basis. We will confirm your appointment via phone or email.
If you need to reschedule, please notify us at least 48 hours in advance to avoid a rescheduling fee of $25.
Cancellations made less than 24 hours before the scheduled service may be subject to a $50 cancellation fee.
Services may be rescheduled due to inclement weather. We will notify you as soon as possible and arrange a new appointment at your earliest convenience.
We accept cash, checks, third-party payment systems, and major credit cards. Payment is due upon completion of services unless otherwise agreed upon in writing.
Payments not received within 7 days of service completion will incur a late fee of $25.
While we take every precaution to prevent damage, we are not responsible for pre-existing conditions, such as loose siding, paint, or fragile materials.
Customers are responsible for notifying us of any sensitive areas or surfaces that require special attention.
If you are not satisfied with our service, please contact us within 24 hours so we can address your concerns promptly.
The guarantee does not cover issues arising from pre-existing damage or conditions beyond our control.
If you have any questions or concerns about our policies, please contact us here.
Thank you for your understanding and cooperation.